Trouble ticket system is also referred to as issue-tracking software. This software programs enables you manage and maintain each issue or problem a user establishes until the issue is resolved. Normally, it is a Support modules ticket system that allows a user to create, resolve and update customer problems or issues employees establish. Therefore, in case you are looking to excellent, helpful issue as well as bug tracking application then your answer is here.
Bontq Online
This web-based issue tracking as well as cloud-based management system enables you easy management of your projects, add tasks, track bugs and even retain documentation securely. Bontq integrates desktop client that helps you capture screenshots as well as record videos in order to illustrate everything meticulously.
Bugzilla
This system for tracking bugs is specifically used in Mozilla Projects. Bugzilla allows groups or individual developers the ability to track outstanding bugs within products effectively. Through Bugzilla, a developer is able to track code changes and bugs, communicate easily with developers, present and evaluate patch and even manage QA (Quality Assurance). This powerful tool can help a team to be organized and enhance effective communication.
FIT Issue Management
This issue tracking software is considered to be an enterprise grade problem tracking as well as management solution to the various forms of organizations and businesses. FIT offers an individual real time update regarding the various management issues as well as their essential performance metrics in order to ensure that a user makes effective decisions in management. This is a web-based problem tracking software that points out its easy for a user to track issues and manage them at anytime anywhere.
Flyspray
This simple, online-based and bug independent of platform as well as request tracking application is useful in helping software development. Flyspray is developed in PHP so it supports multiple databases like PGSQL and MySQL etc.
FogBugz
This is world’s simplest hosted software for tracking bugs allows you manage, sort, navigate and filter tree-like structured tasks that have information, tags as well as attached files associated with a certain issue. Forums for discussion and wikis can be developed around any subject and pages/posts can be included within the same. Moreover, you are able to integrate email accounts within the system to receive/send emails and even create issues about these.
GNU GNATS
This bug management software is free and released under the authority of GNU’s License under General Public. GNATS are a tool set for managing bugs established by users within the main website. This software supports issue report management as well as communication feature, which enable you to converse with users through several means. Once a user submits information regarding problem reports, every information regarding problem reports is within its database and the application offers tools for editing, querying and maintaining the database.
IssueNet
This issue tracking software provides extensible framework for tracking and managing issues in or across various business units. Since every department has issues in various forms and shapes, IssueNet has several inbuilt software solutions like management of IT change, help desk tickets, organizational issue tracking and software fault tracking. Every software is designed collaboratively with clients to optimize effectiveness.
JIRA
This project and issue tracking software is specifically developed with software development groups in mind to improve the quality of code as well as the acceleration of development. JIRA has a easy and quick UI useful in organizing and capturing issues using customizable workflows, pluggable integration platform and open social dashboard. JIRA is ideal software at the core of a development team.
BugTracker.NET
This open source and online bug and issue management software is developed in C#, ASP.NET and MS SQL server. BugTracker.NET is simple to utilize and install; as well, it is highly configurable to enable a user use it as an easy bug management system within a tiny team or set it up with workflow permission in large organization.
MantisBT
This free and online-based bug management software is developed in PHP allowing it to support numerous database backend like MS SQL, PostgreSQL and MySQL databases as well as a web server. MantisBT is specifically developed to manage software faults. However, this software is usually configured to serve like a generic issue management system as well as a management tool for projects.
OnTime
This bug management software enables you manage every issue, bug and fault and be able to resolve them easily. OnTime creates automatic larts and notifications once a user assigns an issue, defect, or bug.
Projistics
This bug tracker assists you in getting rid of quality doubts by providing you the required power that enables you control quality within your reach. Projistics has an easy and intuitive UI that is easy to use without training. This means that QAs use most of their time carrying out their required task of testing instead of documenting.
Request Tracker
This issue management software is especially used in tracking bugs, customer service, change management, workflow processes, ticketing for the help desk, counseling of the youth and network operations among others.
Roundup Issue Tracker
This simple to configure and use command-line issue management and bug management system has email and web interfaces. Roundup is developed in Python; moreover, it is extremely customizable.
Supportworks
This problem tracking software helps you solve issues associated with IT and helpdesk environments.
Argus Issue Tracking
Argus as an issue management system bridges users with developers. This system is specifically developed to guarantee simplicity of use to non-technical clients while at the same time being powerful to enable developer’s management of issues in their applications.
CoLab
Colab as an issue management system is simple to handle. This system tries for providing Jira attributes without drawbacks in the system. Main features include user convenience and easy deployment among others even though the text area is small.
Track+
This extremely configurable online-based tracking software for projects and issues helps you manage issues, risks and tasks. Track+ integrates Git and subversion and provides continuous support for building processes through Hudson and maven.
WebIssues
This multiplatform and open source issue tracking as well as team collaboration software enables you to retain and track problems with several comments, file attachments and attributes. Web Issues is developed in PHP allowing it to support many database backend like Firebird, SQL, MySQL, or PostgreSQL server.
BugNET
This issue tracking as well as issue management resolution tool is developed using ASP.NET and C#. Main goals in BugNET include keeping the code base simple, ease of deploying and scalability. The software supports email notifications, feature requests, reporting and project setup of values and fields to allow effective bugs management among other issues in any projects.
JTrac
This open source and highly customizable issue management software allows easy customization by inserting drop-downs and custom fields. JTrac features include permissions at field level, customizable workflow, file attachment, elaborate history view and email integration.
Itracker
This issue management software is open source and is licensed by the authority of LGPL license. itracker is developed in java technology. The system is very professional, open, and simple to use and integrate, fast, customizable, modular and extensible solution to the various forms of projects.
YouTrack Keyboard-Centric
This online based bug and issue tracker is keyboard-centric. YouTrack allows you to manipulate issues using only two easy controls and engage very fast tracking of bug and reporting.